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Helpful Tips for Accessing the Mobile App

Helpful Tips for Accessing the Mobile App

We're aware that some customers may experience login issues when using saved passwords with our new mobile banking app 1 2. In many cases, the issue can be resolved by removing previously saved credentials and saving them again using the latest version of the app.

Before getting started, please make sure you have updated to the most current version of the Centennial Bank Mobile App.

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Password Step-by-Step Guidelines

Apple Passwords

  1. Open the Passwords app on your iPhone.
  2. Select All Passwords.
  3. Find Centennial Bank Mobile.
  4. Delete any saved credentials for the app:
    • Select the credential.
    • Tap Edit.
    • Tap Delete Password.
  1. Open the Centennial Bank App.
  2. Manually enter your User ID and Password.
  3. When prompted, save your credentials.

8. Return to the Passwords app and confirm your User ID is displayed correctly (rather than masked with asterisks).

Google Passwords

  1. Open Settings.
  2. Tap Google.
  3. Select Password Manager.
  4. Find the Centennial Bank App entry.
  5. Tap the entry.
  6. Verify your identity using your PIN, fingerprint, face unlock, or pattern.
  7. Tap Delete.
  8. Confirm the deletion.
  9. Open the Centennial Bank App.
  10. Manually enter your User ID and Password.
  11. When prompted, save your credentials.

Return to the Passwords app and confirm your User ID is displayed correctly (rather than masked with asterisks).

Samsung Pass

  1. Open Settings.
  2. Tap Security and Privacy (or Biometrics and Security on some devices).
  3. Select Samsung Pass.
  4. Sign in to your Samsung account if prompted.
  5. Select Apps/Websites.
  6. Locate the Centennial Bank App entry.
  7. Tap the entry and select Delete or Remove.
  8. Confirm the deletion.
  9. Open the Centennial Bank App.
  10. Manually enter your User ID and Password.
  11. When prompted, save your credentials.

Return to the Passwords app and confirm your User ID is displayed correctly (rather than masked with asterisks).

Contact Us

If you have any questions at all, don't hesitate to get in touch.

Telephone: 888-372-9788

Hours: Monday-Friday, 7:00am-7:00pm, Saturday, 8:00am-2:00pm

Disclosures

1Certain transaction fees, limitations and restrictions may apply. Please refer to product terms and conditions or see Bank for details.

2Centennial Bank does not charge you a fee for using Mobile Banking.

Apple, App Store®, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID, and Apple Watch are trademarks of Apple Inc. Android and Google Play™ are trademarks of Google LLC.

Get in Touch

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

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