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Unauthorized Account Activity

How to Report

If you believe your Online Banking ID or Password has become known to an unauthorized person, or if an unauthorized transaction has occurred involving your account, please notify us immediately using general contact information in the form below or by calling our Customer Care Center.

(888) 372-9788

Suspicious Activity Alerts

To make sure you receive this benefit, update your cell phone information by calling our Customer Care Center at (888) 372-9788 during the hours of 7 a.m.- 7 p.m. CT Monday-Friday, 8 a.m. – 2 p.m. CT on Saturdays.

Use These Tips to Protect Yourself from Scams

  • Do not give your passwords, PIN or social security number to anyone!
  • Review your account transactions frequently and report any unauthorized transactions to our customer care center as soon as you notice them.
  • Report suspected or known scams to the FBI online at

Our Standard Practices Regarding Your Account(s) with Us are Still in Place

To make sure you receive this benefit, update your cell phone information by calling our Customer Care Center at (888) 372-9788.

  • We will never call you to ask for verification of identity, account numbers, card numbers, PIN, social security number, usernames, passwords or any other personally identifying information.
  • We will never tell you to call a number that is not a branch line (these can be found at or our Customer Care Center line at (888) 372-9788.
  • We will never tell, ask or recommend you transfer money or withdraw it.


Centennial Bank does not charge you a fee for using Mobile Banking. Your wireless carrier’s data and text message rates may apply.

Get in Touch

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

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Warning: This email is not encrypted, please do not include any personal information or passwords. An email is NOT a secure means of communication and should NOT be used to convey your social security number, date of birth or account number.

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