Unauthorized Account Activity
How to Report
If you believe your Online Banking ID or Password has become known to an unauthorized person, or if an unauthorized transaction has occurred involving your account, please notify us immediately using general contact information in the form below or by calling our Customer Care Center.(888) 372-9788
Suspicious Activity Alerts
To make sure you receive this benefit, update your cell phone information by calling our Customer Care Center at (888) 372-9788 during the hours of 7 a.m.- 7 p.m. CT Monday-Friday, 8 a.m. – 2 p.m. CT on Saturdays.
Suspicious Alert SMS Example:
Please note our short code is 86975
TxtMsg: Centennial Bank Fraud Dept 8003694887: Suspicious txn on acct 1111: $201.99 WALMART. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.
- If you reply YES the case will be closed as not fraud and they will receive the following response:
TxtMsg: Centennial Bank Fraud Dept: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.
- If you reply NO the Automated Call System will generate an outbound call to the cardholder during available calling hours. The cardholder will be asked to identify security and the call will then be transferred to a Fraud Alert Specialist. The cardholder will also receive the following response:
TxtMsg: Centennial Bank Fraud Dept: Thank you. We will call you or you can call us anytime at 855-961-1602. To Opt Out reply STOP.
Centennial Bank does not charge you a fee for using Mobile Banking. Your wireless carrier’s data and text message rates may apply.