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General Banking FAQs

  • Question Icon

    Can I transfer funds over the phone?

    Yes, for a nominal fee, Customer Care (888-372-9788) can conduct online phone transfers. Please view the schedule of fees for current phone transfer pricing.

  • Question Icon

    How can I determine my loan payoff amount?

    Our Customer Care (888-372-9788) representatives can provide a one-day only verbal payoff amount and assist you with basic loan information over the phone, or can connect you with your local lender.

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    How can I make changes to my account?

    Please call Customer Care (888-372-9788) to change your address, email address, phone number and more.

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    How can I perform some self-service banking functions?

    By calling our Customer Care center at (888-372-9788) you can create a personal code that can be used to access our self-service banking line. Our voice response line can be reached by calling (877-591-4663).

  • Question Icon

    How can I perform some self-service banking functions?

    By calling our Customer Care center at (888-372-9788) you can create a personal code that can be used to access our self-service banking line. Our voice response line can be reached by calling (877-591-4663).

  • Question Icon

    How can I stop a payment on a check?

    Call Customer Care (888-372-9788) to issue a stop payment order. Then proceed to the nearest Centennial Branch location to complete the process within 24 hours. Your signature is a requirement.

  • Question Icon

    How can I verify funds?

    In order to comply with security & privacy regulations, we are unable to verify funds or provide information on another customer' account. Customer Care (888-372-9788) can verify funds on cashier's checks only.

  • Question Icon

    How do I apply for a personal loan?

    Call Customer Care (888-372-9788) and our representatives can connect you with a lender in your area.

  • Question Icon

    How do I check on a Bill Pay payment?

    Please call Customer Care (888-372-9788) or our Bill Pay support center (855-682-9045) or find this information in your Online Banking Bill Pay account.

  • Question Icon

    How do I enroll in e-Statements?

    Call Customer Care (888-372-9788) or login to Online Banking and sign up within your Online Banking account.

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    How do I enroll in Online banking?

    Please visit your local branch or call (888-372-9788) and request to enroll in Online Banking.

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    How do I get my Mobile Banking unlocked?

    Please call Customer Care at (888-372-9788) to reset or unlock your Mobile Banking account.

  • Question Icon

    How do I provide feedback or send comments to Centennial Bank?

    Comments from our customers are extremely important to us. Feel free to complete and submit our customer comment form.

  • Question Icon

    How do I report a lost or stolen credit card?

    For business credit cards, please call 1-800-221-5920 For consumer credit cards, please call 1-800-883-0131

  • Question Icon

    How do I report a lost or stolen debit card?

    Call
 1-800-236-2442 (domestic)


  • Question Icon

    What if I am locked out of Online Banking?

    Please call Customer Care (888-372-9788) to reset or unlock your Online Banking account.

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    What if I notice suspicious activity on my debit card?

    Please call Customer Care (888-372-9788) immediately.

  • Question Icon

    What if my account or checkbook is lost or stolen?

    Please call Customer Care (888-372-9788) first, and then visit the nearest Centennial Bank location. Customer Care will place special instructions on your account.

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    What if my debit card does not work?

    In order to help insure uninterrupted card use, please call Customer Care (888-372-9788) and let us know if you plan to make an unusually large purchase, use your debit card outside of the state or country.

  • Question Icon

    Where can I find information for and additional help downloading Quicken®/QuickBooks® software?

    Quicken® Support: http://quicken.intuit.com/support/ Quickbooks® Support: https://support.quickbooks.intuit.com/support/ Quicken®/QuickBooks® Tips: https://www.my100bank.com/public/userfiles/files/Quicken-Quickbooks_Tips.pdf

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    Where can I find my current account balance or cleared items?

    Call Customer Care (888-372-9788) or find this information in your Online banking account or download our mobile app for access on the go!

  • Question Icon

    Where do I go to reorder checks?

    Call Customer Care (888-372-9788) or order checks online.

  • Question Icon

    Where is the nearest Centennial Bank ATM or branch location?

    Find our locations and ATMs.

  • Question Icon

    Who can I ask about a 1098 or 1099?

    Call Customer Care (888-372-9788) for questions about 1098 and 1099 forms.

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