General Banking FAQs

Can I transfer funds over the phone?

Yes, for a nominal fee, Customer Care (888-372-9788) can conduct online phone transfers. Please view the schedule of fees for current phone transfer pricing.
How can I determine my loan payoff amount?

Our Customer Care (888-372-9788) representatives can provide a one-day only verbal payoff amount and assist you with basic loan information over the phone, or can connect you with your local lender.
How can I perform some self-service banking functions?

By calling our Customer Care center at (888-372-9788) you can create a personal code that can be used to access our self-service banking line. Our voice response line can be reached by calling (877-591-4663).
How can I stop a payment on a check?

Call Customer Care (888-372-9788) to issue a stop payment order. Then proceed to the nearest Centennial Branch location to complete the process within 24 hours. Your signature is a requirement.
How can I verify funds?

In order to comply with security & privacy regulations, we are unable to verify funds or provide information on another customer' account. Customer Care (888-372-9788) can verify funds on cashier's checks only.
How do I apply for a personal loan?

Call Customer Care (888-372-9788) and our representatives can connect you with a lender in your area.
How do I check on a Bill Pay payment?

Please call Customer Care (888-372-9788) or our Bill Pay support center (855-682-9045) or find this information in your Online Banking Bill Pay account.
How do I enroll in e-Statements?

Call Customer Care (888-372-9788) or login to Online Banking and sign up within your Online Banking account.
How do I get my Mobile Banking unlocked?

Please call Customer Care at (888-372-9788) to reset or unlock your Mobile Banking account.
How do I provide feedback or send comments to Centennial Bank?

Comments from our customers are extremely important to us. Feel free to complete and submit our customer comment form.
How do I report a lost or stolen credit card?

For business credit cards, please call 1-800-221-5920 For consumer credit cards, please call 1-800-883-0131
What if I am locked out of Online Banking?

Please call Customer Care (888-372-9788) to reset or unlock your Online Banking account.
What if I notice suspicious activity on my debit card?

Please call Customer Care (888-372-9788) immediately.
What if my account or checkbook is lost or stolen?

Please call Customer Care (888-372-9788) first, and then visit the nearest Centennial Bank location. Customer Care will place special instructions on your account.
What if my debit card does not work?

In order to help insure uninterrupted card use, please call Customer Care (888-372-9788) and let us know if you plan to make an unusually large purchase, use your debit card outside of the state or country.
Where can I find information for and additional help downloading Quicken®/QuickBooks® software?

Quicken® Support: http://quicken.intuit.com/support/ Quickbooks® Support: https://support.quickbooks.intuit.com/support/ Quicken®/QuickBooks® Tips: https://www.my100bank.com/public/userfiles/files/Quicken-Quickbooks_Tips.pdf
Where can I find my current account balance or cleared items?

Call Customer Care (888-372-9788) or find this information in your Online banking account or download our mobile app for access on the go!
Where is the nearest Centennial Bank ATM or branch location?

Find our locations and ATMs.
Who can I ask about a 1098 or 1099?

Call Customer Care (888-372-9788) for questions about 1098 and 1099 forms.
How can I make changes to my account?

Visit any of our locations to change your account information or contact the Customer Care Center (888-372-9788) to update your address.
How do I enroll in Online banking?

Customers interested in enrolling for Online Banking can do so online. Click here to begin Online Banking enrollment. If you wish to enroll but not use the online service please visit your local branch or call (888-372-9788) and request to enroll in Online Banking.
How do I report a lost or stolen debit card?

Please call (800) 236-2442 (domestic)
Where do I go to reorder checks?

Call Customer Care (888-372-9788) or order checks online.
What is Centennial Bank's routing number?

The routing number for Centennial Bank is 082902757.

Select a Category to Get Answers to

Frequently Asked Questions

Bill Pay

Simple, straightforward answers about Bill Pay from Centennial Bank.

Business Banking

Answers to some of your business banking questions

Cash Management Email & Text Alerts

Answers to general questions about Cash Management Email and Text Alerts

Cash Management Mobile Banking

General questions for Cash Management Mobile Banking can be found here

General Banking

General questions about banking? We've got answers.

Mobile Text Alerts

An easy way to get updates about your account(s) on your mobile phone

Online and Mobile Banking

Answers to most of your digital and mobile banking questions.

Online Payment Portal

More of what you can do with our Online Payment Portal!

Text Banking

Get some of your text banking questions answered here!

Certain transaction fees, limitations and requirements may apply. Please refer to the product terms and conditions or see Bank for details. All services subject to prior Centennial Bank approval.
Centennial Bank does not charge you a fee for using Mobile Banking. Your wireless carrier’s data and text message rates may apply.

Get in Touch

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Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

(888) 372-9788 Online Help Center

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Online Banking

General Banking FAQs

Can I transfer funds over the phone?

How can I determine my loan payoff amount?

How can I perform some self-service banking functions?

How can I stop a payment on a check?

How can I verify funds?

How do I apply for a personal loan?

How do I check on a Bill Pay payment?

How do I enroll in e-Statements?

How do I get my Mobile Banking unlocked?

How do I provide feedback or send comments to Centennial Bank?

How do I report a lost or stolen credit card?

What if I am locked out of Online Banking?

What if I notice suspicious activity on my debit card?

What if my account or checkbook is lost or stolen?

What if my debit card does not work?

Where can I find information for and additional help downloading Quicken®/QuickBooks® software?

Where can I find my current account balance or cleared items?

Where is the nearest Centennial Bank ATM or branch location?

Who can I ask about a 1098 or 1099?

How can I make changes to my account?

How do I enroll in Online banking?

How do I report a lost or stolen debit card?

Where do I go to reorder checks?

What is Centennial Bank's routing number?

Frequently Asked Questions

Bill Pay

Business Banking

Cash Management Email & Text Alerts

Cash Management Mobile Banking

General Banking

Mobile Text Alerts

Online and Mobile Banking

Online Payment Portal

Text Banking

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