Skip Navigation

Search This Site

Search Icon

Close Icon

Online Help Center

General Banking FAQs

  • Question Icon

    Can I transfer funds over the phone?

    Yes, for a nominal fee, Customer Care (888-372-9788) can conduct online phone transfers. Please view the schedule of fees for current phone transfer pricing.

  • Question Icon

    How can I determine my loan payoff amount?

    Our Customer Care (888-372-9788) representatives can provide a one-day only verbal payoff amount and assist you with basic loan information over the phone, or can connect you with your local lender.

  • Question Icon

    How can I perform some self-service banking functions?

    By calling our Customer Care center at (888-372-9788) you can create a personal code that can be used to access our self-service banking line. Our voice response line can be reached by calling (877-591-4663).

  • Question Icon

    How can I stop a payment on a check?

    Call Customer Care (888-372-9788) to issue a stop payment order. Then proceed to the nearest Centennial Branch location to complete the process within 24 hours. Your signature is a requirement.

  • Question Icon

    How can I verify funds?

    In order to comply with security & privacy regulations, we are unable to verify funds or provide information on another customer' account. Customer Care (888-372-9788) can verify funds on cashier's checks only.

  • Question Icon

    How do I apply for a personal loan?

    Call Customer Care (888-372-9788) and our representatives can connect you with a lender in your area.

  • Question Icon

    How do I check on a Bill Pay payment?

    Please call Customer Care (888-372-9788) or our Bill Pay support center (855-682-9045) or find this information in your Online Banking Bill Pay account.

  • Question Icon

    How do I enroll in e-Statements?

    Call Customer Care (888-372-9788) or login to Online Banking and sign up within your Online Banking account.

  • Question Icon

    How do I get my Mobile Banking unlocked?

    Please call Customer Care at (888-372-9788) to reset or unlock your Mobile Banking account.

  • Question Icon

    How do I provide feedback or send comments to Centennial Bank?

    Comments from our customers are extremely important to us. Feel free to complete and submit our customer comment form.

  • Question Icon

    How do I report a lost or stolen credit card?

    For business credit cards, please call 1-800-221-5920 For consumer credit cards, please call 1-800-883-0131

  • Question Icon

    What if I am locked out of Online Banking?

    Please call Customer Care (888-372-9788) to reset or unlock your Online Banking account.

  • Question Icon

    What if I notice suspicious activity on my debit card?

    Please call Customer Care (888-372-9788) immediately.

  • Question Icon

    What if my account or checkbook is lost or stolen?

    Please call Customer Care (888-372-9788) first, and then visit the nearest Centennial Bank location. Customer Care will place special instructions on your account.

  • Question Icon

    What if my debit card does not work?

    In order to help insure uninterrupted card use, please call Customer Care (888-372-9788) and let us know if you plan to make an unusually large purchase, use your debit card outside of the state or country.

  • Question Icon

    Where can I find information for and additional help downloading Quicken®/QuickBooks® software?

    Quicken® Support: Quickbooks® Support: Quicken®/QuickBooks® Tips:

  • Question Icon

    Where can I find my current account balance or cleared items?

    Call Customer Care (888-372-9788) or find this information in your Online banking account or download our mobile app for access on the go!

  • Question Icon

    Where is the nearest Centennial Bank ATM or branch location?

    Find our locations and ATMs.

  • Question Icon

    Who can I ask about a 1098 or 1099?

    Call Customer Care (888-372-9788) for questions about 1098 and 1099 forms.

  • Question Icon

    How can I make changes to my account?

    Visit any of our locations to change your account information or contact the Customer Care Center (888-372-9788) to update your address.

  • Question Icon

    How do I enroll in Online banking?

    Customers interested in enrolling for Online Banking can do so online. Click here to begin Online Banking enrollment. If you wish to enroll but not use the online service please visit your local branch or call (888-372-9788) and request to enroll in Online Banking.

  • Question Icon

    How do I report a lost or stolen debit card?

    Please call (800) 236-2442 (domestic)

  • Question Icon

    Where do I go to reorder checks?

    Call Customer Care (888-372-9788) or order checks online.

  • Question Icon

    What is Centennial Bank's routing number?

    The routing number for Centennial Bank is 082902757.

Back to Top Back to Top Icon

Select a Category to Get Answers to

Frequently Asked Questions


  • Certain transaction fees, limitations and requirements may apply. Please refer to the product terms and conditions or see Bank for details. All services subject to prior Centennial Bank approval.
  • Centennial Bank does not charge you a fee for using Mobile Banking. Your wireless carrier’s data and text message rates may apply.

Get in Touch

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

Call Icon(888) 372-9788 Online Help Center

User Icon

User Icon

Email Icon

Phone Icon

Warning: This email is not encrypted, please do not include any personal information or passwords. An email is NOT a secure means of communication and should NOT be used to convey your social security number, date of birth or account number.

Privacy Statement: Any information that you provide us about yourself through this website will be used solely for the purpose for which it is provided and will not be given to any non-affiliated third party except as is necessary to accommodate your request, or as may be required by law or legal process.