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Customer Care Center

Our Customer Care Center Representatives are dedicated to assisting you in a number of ways. For your privacy and protection, they will ask security questions about you and your account to ensure positive verification about your identity.

Customer Q&A

Centennial Bank offers many convenient Do It Yourself services marked with the
How can I perform some self-service banking functions?

By calling our Customer Care center at (888-372-9788) you can create a personal code that can be used to access our self-service banking line. Our voice response line can be reached by calling (877-591-4663).

Where can I find information for and additional help downloading Quicken®/QuickBooks® software?
How can I make changes to my account?

Please call Customer Care (888-372-9788) to change your address, email address, phone number and more.

Where can I find my current account balance or cleared items?

Call Customer Care (888-372-9788) or find this information in your Online banking account or download our mobile app for access on the go!

How can I get information about my business account?

Call Customer Care (888-372-9788) or find this information in online banking or download our mobile app for access on the go!

How do I check on a Bill Pay payment?

Please call Customer Care (888-372-9788) or our Bill Pay support center (855-682-9045) or find this information in your Online Banking Bill Pay account.

Where is the nearest Centennial Bank ATM or branch location?

Find our locations and ATMs.

How do I apply for a personal loan?

Call Customer Care (888-372-9788) and our representatives can connect you with a lender in your area.

Where do I go to reorder checks?

Call Customer Care (888-372-9788) or order checks online.

How do I provide feedback or send comments to Centennial Bank?

Comments from our customers are extremely important to us. Feel free to complete and submit our customer comment form.

How do I report a lost or stolen debit card?

 1-800-236-2442 (domestic)

How do I report a lost or stolen credit card?

For business credit cards, please call 1-800-221-5920

For consumer credit cards, please call 1-800-883-0131

What if my debit card does not work?

In order to help insure uninterrupted card use, please call Customer Care (888-372-9788) and let us know if you plan to make an unusually large purchase, use your debit card outside of the state or country.

What if I notice suspicious activity on my debit card?

Please call Customer Care  (888-372-9788) immediately.

How do I enroll in e-Statements?

Call Customer Care  (888-372-9788) or login to Online Banking and sign up within your Online Banking account.

How do I enroll in Online banking?

Please visit your local branch or call (888-372-9788) and request to enroll in Online Banking.

Can I transfer funds over the phone?

Yes, for a nominal fee, Customer Care (888-372-9788) can conduct online phone transfers. Please view the schedule of fees for current phone transfer pricing.

What if my account or checkbook is lost or stolen?

Please call Customer Care (888-372-9788) first, and then visit the nearest Centennial Bank location. Customer Care will place special instructions on your account.

What if I am locked out of Online Banking?

Please call Customer Care (888-372-9788) to reset or unlock your Online Banking account.

How do I get my Mobile Banking unlocked?

Please call Customer Care at (888-372-9788) to reset or unlock your Mobile Banking account.

How can I determine my loan payoff amount?

Our Customer Care (888-372-9788) representatives can provide a one-day only verbal payoff amount and assist you with basic loan information over the phone, or can connect you with your local lender.

How can I stop a payment on a check?

Call Customer Care (888-372-9788) to issue a stop payment order. Then proceed to the nearest Centennial Branch location to complete the process within 24 hours. Your signature is a requirement.

How can I verify funds?

In order to comply with security & privacy regulations, we are unable to verify funds or provide information on another customer' account. Customer Care (888-372-9788) can verify funds on cashier's checks only.

Who can I ask about a 1098 or 1099?

Call Customer Care (888-372-9788) for questions about 1098 and 1099 forms.

Have More Questions? We'd love to hear from you!

Reach us by phone at 888-372-9788, Monday - Friday, 7 a.m. to 7 p.m. CT. Saturday hours are 8 a.m. to 2 p.m. CT. 

Email your questions and comments.

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Bank Owned Real Estate

Browse Centennial Bank's Properties for Sale, or Real Estate Owned List, including but not limited to residential and commercial properties acquired by Centennial Bank, their Affiliates, or as Servicer, through foreclosure.

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Student Loans

For college expenses not covered by scholarships and federal loans, Centennial Bank has partnered with Sallie Mae to bring you loans with great repayment options and competitive rates.

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