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Send Us a Message

The Send Us a Message feature allows customers to send a message in for assistance or follow up service. Generally, these are less urgent issues or requests that come in after hours/on weekends. These messages go directly to the Centennial Bank Resource Center where they review the request and reach back out to the customer as soon as possible.

The easiest way for the customer to find the “Send Us a Message” area is by following the instructions below:

  • Open the home screen of or
  • Locate the “Help Center” tab at the top of the screen
    • does not have a drop-down option, only the Help Center button
    • has a drop down under Help Center but the customer does not have to use it as either option provides the ability to “Send Us a Message”
  • The customer will scroll down and find the area asking for Name, Phone Number/Email, and the details of their issue
  • Finally, the customer submits the request and waits for a response

Get in Touch

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

Call Icon(888) 372-9788 Online Help Center

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Warning: This email is not encrypted, please do not include any personal information or passwords. An email is NOT a secure means of communication and should NOT be used to convey your social security number, date of birth or account number.

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