Skip Navigation
Alert Icon Attention! For Information Regarding Centennial Bank’s Data Security Incident, Click Here » Learn More

Search This Site

Search Icon

Close Icon

Enjoy More Security with Mobile App version 5.0.20.

Check to ensure your Mobile App is updated to our more secure version 5.0.20.

  1. Open your Mobile App either iPhone® or Android™
  2. Locate the “About” section within the CentennialBK mobile app.
  3. Look at the section called “Build” to determine what version you have currently.
  4. If you are not already operating in the most recent version you may need to go to your app store to initiate the update. Continue reading for additional information related to Mobile Apps that are not updated.

Customers who are already operating in version 5.0.20 will not be impacted when using the mobile app. However, customers who may not be using the automatic updates setting or just have not updated the app in general due to lack of use will receive a notice similar to the one pictured below beginning Wednesday, May 31, 2023 until their app is updated to the most recent version.

Mobile App Update Required Notification

In some instances, you maybe need to re-authenticate in order to complete the update process. You will need to know your username and password in those instances. Should you forget your credentials you can retrieve your user id and /or reset your password by using the following URLs:

Forgot User ID
Forgot Password

If none of these self-service options work for you and the mobile app update is still not completed, please contact our Customer Care Center for additional troubleshooting.

Disclosures: Certain transaction fees, limitations and requirements may apply. Refer to product terms and conditions or see Bank for details. Centennial Bank does not charge you a fee for using Mobile Banking. Your wireless carrier’s data and text message rates may apply.

Get in Touch

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

Call Icon(888) 372-9788 Online Help Center

User Icon

User Icon

Email Icon

Phone Icon

Warning: This email is not encrypted, please do not include any personal information or passwords. An email is NOT a secure means of communication and should NOT be used to convey your social security number, date of birth or account number.

Privacy Statement: Any information that you provide us about yourself through this website will be used solely for the purpose for which it is provided and will not be given to any non-affiliated third party except as is necessary to accommodate your request, or as may be required by law or legal process.