In our continuing efforts to keep your accounts secure, Centennial Bank has added a new feature. You can now receive text messages that alert you to any suspicious activity on your account. Centennial Bank customers are automatically enrolled in this service.
To make sure you receive this benefit, update your cell phone information by calling our Customer Care Center at (888) 372-9788 during the hours of 7 a.m.- 7 p.m. CT Monday-Friday, 8 a.m. - 2 p.m. CT on Saturdays.
Suspicious Alert SMS Example: Please note our short code is 86975.
FreeMsg: Centennial Bank Fraud Dept 8003694887: Suspicious txn on acct 1111: $201.99 WALMART. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.
- If you reply YES the case will be closed as not fraud and they will receive the following response:
FreeMsg: Centennial Bank Fraud Dept: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.
- If you reply NO the Automated Call System will generate an outbound call to the cardholder during available calling hours. The cardholder will be asked to identify security and the call will then be transferred to a Fraud Alert Specialist. The cardholder will also receive the following response:
FreeMsg: Centennial Bank Fraud Dept: Thank you. We will call you or you can call us anytime at 800-369-4887. To Opt Out reply STOP.
Text Alerts* - Another way that Centennial Bank protects our customers!
*Message and data rates may apply.