Centennial Bank takes your account security very seriously. Centennial Bank will not ask you to perform any of the following actions through email, text, phone, or social media:
- Provide sensitive account information (i.e., account number, balances, Social Security number, PINs, etc.)
- Click a link to supply personal information at any time. Please note that we already have the information necessary to do business with you
- Discuss sensitive banking information via telephone
If you become aware of sensitive information that has been compromised regarding your Centennial Bank account, please contact the Customer Care Center at 888-372-9788 immediately.
What is a phishing attack?
Phishing is a form of social engineering. Phishing attacks use email or malicious websites to solicit personal information by posing as a trustworthy organization. For example, an attacker may send email seemingly from a reputable credit card company or financial institution that requests account information, often suggesting that there is a problem. When users respond with the requested information, attackers can use it to gain access to the accounts.
Phishing attacks may also appear to come from other types of organizations, such as charities. Attackers often take advantage of current events and certain times of the year, such as
- natural disasters (e.g., Hurricane Katrina, Indonesian tsunami)
- epidemics and health scares (e.g., H1N1)
- economic concerns (e.g., IRS scams)
- major political elections
To avoid seasonal campaigns that could result in security breaches, identity theft, or financial loss, US-CERT encourages users to take the following actions:
- Avoid following unsolicited links or downloading attachments from unknown sources.
- Visit the Federal Trade Commission's Consumer Information page on Charity Scams.
If you believe you are a victim of a phishing scam or malware campaign, consider the following actions:
- File a complaint with the FBI's Internet Crime Complaint Center (IC3).
- Report the attack to the police and file a report with the Federal Trade Commission.
- Contact your financial institution immediately and review any account that may have been compromised. Watch for any unexplainable charges to your account.
- Immediately change any passwords you might have revealed and do not use that password in the future. Avoid reusing passwords on multiple sites.