Text Banking FAQs

• 

  Can I use both Text Banking and Mobile Banking on my phone?

  Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.

• 

  Is Text Banking supported on my phone?

  Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

• 

  Will I receive unsolicited text messages?

  No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

• 

  What are the Text Banking commands?

  Function

  Command

  Description

  Command

  C or Com

  List of available Text Banking commands

  List

  L or List

  List of all accounts

  Balance (All)

  B or Bal

  Summary of available balances for up to 5 accounts in a single request

  Balance (Single)

  B ####

  Single available balance for specified account

  History

  H ####

  Summary of recent transactions for specified account

  Help

  HE or Help

  Help content for Text Banking

  Stop

  S or Stop

  De-activate all Centennial text services

  NOTE: You can check for additional available commands by activating your phone and sending C to (855) 206-4100.

• 

  What is Activation?

  Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. We recommend you print your activation code and installation instructions for easy reference during installation.

• 

  What is Centennial Bank’s Text Banking shortcode?

  All text messages should be sent to (855) 206-4100.

• 

  What is Centennial Text Banking?

  Text Banking gives you access to your accounts via text (SMS) message on your phone. It's a fast and easy way to access account balances or recent account history by sending text commands to the Text Alerts phone number (855) 206-4100.

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