Mobile Text Alerts FAQs
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What are Alerts?
Alerts are a convenient, easy way to get updates about your accounts on your mobile phone. With SMS messaging on your mobile phone, you can setup alerts about account activity and then receive alerts in the form of SMS messages.
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What types of Alerts are available?
Daily and Immediate Alerts can be set to text you regarding a variety of account activity, depending on the Alert Type you choose.
- Daily Alerts can notify you of Insufficient Funds or Overdraft, Loan Payment Past Due, Loan Payment Due, CD Maturing, Balance less than Amount, and Balance greater than Amount once daily.
- Immediate Alerts can notify you of Balance less than Amount, Balance greater than Amount, Transaction exceeds Amount, Deposit exceeds Amount, and Negative balance as soon as the transaction is processed.
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Am I eligible to receive Alerts?
If you use our Online Banking service and have a mobile device with a phone carrier plan that supports SMS messaging you are eligible.
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How can I enroll to receive Alerts?
- After logging into your Online Banking account, select the page header Profile, then click Account Alerts.
- Enter your phone number and/or email. Click the refresh button. A verification code will then be sent to your phone number and/or email. Enter code and select Verify.
- Set an Account Alert by determining the Alert Type as well as the Eligible Account. Enter a Value to set amount limits if applicable. Select the method of Alert, email, text, or both, by selecting the appropriate box.
- Activate the Alert by clicking the Flag icon. You will then receive a message confirming your enrollment.
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How do I unenroll from Alerts?
- Text "STOP, END, CANCEL, UNSUBSCRIBE, or QUIT" to 1 (855) 206-4100.
- After you unenroll by text, to re-enroll text "UNSTOP" TO 1 (855) 206 -4100.
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Do Alerts cost money?
There is not a charge for the alerts service. However, standard carrier SMS text messaging rates apply. Please check with your carrier for rate information.
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What is an Insufficient Funds or Overdraft Item Alert?
Insufficient Funds or Overdraft Items Alerts will inform you daily if an overdraft item has posted to your account.
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What is a Loan Payment Past Due Alert?
Loan Payment Past Due Alerts will inform you daily if your loan payment is past due.
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What is a Loan Payment Due Alert?
Loan Payment Due Alerts will inform you daily when your loan payment is due. Alerts are based on user settings.
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What is an CD Maturing Alert?
CD Maturing Alerts will inform you daily when your deposit is maturing. Alerts are based on user setting.
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What is an Incoming Wire Alert?
An Incoming wire alerts notifies you when an Incoming wire has been received for your account.
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What is a Balance greater than Amount Alert?
Balance less than Amount Alert will inform you if your available balance falls below the value limit you have set for the Alert. This Alert can be daily or immediate depending on user settings.
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What is a Balance less than Amount Alert?
Balance less than Amount Alert will inform you if your available balance falls below the value limit you have set for the Alert. This Alert can be daily or immediate depending on user settings.
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What is a Transaction exceeds Amount Alert?
Transaction exceeds Amount Alerts informs you immediately if a transaction posts to your account over the value limit you have set for the Alert.
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What is a Deposit exceeds Amount Alert?
Deposit exceeds Amount Alert informs you immediately if a deposit to your available balance exceeds the value limit you have set for the Alert.
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What is a Negative balance Alert?
Negative balance Alert will inform you immediately if your account reaches a negative available balance.
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I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, try to enroll again. If the problem continues, contact your wireless carrier to be sure text messaging is enabled on your phone.
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I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site (from your Online Banking home page) and request a new activation code.
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What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to the Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center (from your Online Banking home page). We recommend removing your old phone and re-enrolling your new phone.
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Can I use Mobile Banking or Text Banking on more than one phone?
Yes. Visit the Mobile Banking Center and simply add another phone number.
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I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookies is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. if you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your mobile phone. If you would like to reactivate, text R or RECOVER to 83396.
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What if my device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to the Mobile Banking Center (from your Online Banking home page) and disable or remove your phone.
(888) 372-9788