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Data Security Incident

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  • Data Security Incident

Commonly Asked Questions Notice of Data Security Incident

Centennial Bank (“Centennial”) is making individuals aware of a data security incident that may involve certain personal information, as well as the actions we have taken in response, and additional steps individuals may take.

What Happened

What Information Was Involved

What We Are Doing

What You Can Do

For More Information...

What Happened

Centennial’s computer network was temporarily accessed without permission in April 2023. Although there was no identified impact or access to customer transactional systems, certain files were copied from other portions of the computer network on or about April 6-7th. In response, we promptly commenced analyzing the activity while methodically containing the network to ensure its security. Our investigation included the assistance of cyber security specialists to assist in determining the nature and scope of the activity. Following the investigation, we completed a thorough programmatic and manual review of the files. On or about March 29, 2024, we completed this review and determined the scope of information present in the relevant files, and potentially accessed without authorization.

What Information Was Involved

Although the data in the relevant files varies by individual, it may include name, Social Security number, government-issued identification number, financial account and/or credit/debit card information, health insurance information, medical information, username/email and password and/or other personal information.

What We Are Doing

Centennial takes this incident and the security of information within our care very seriously. Upon discovering this incident, we launched an in-depth investigation to determine the full nature and scope of the incident and moved quickly to assess the security of our systems and notify potentially affected individuals. As part of our ongoing commitment to the privacy of information within our care, we continually monitor and address technical security measures.

What You Can Do

We encourage individuals to remain vigilant against incidents of identity theft and fraud by reviewing account statements and monitoring free credit reports for suspicious activity and to detect errors over the next 12 to 24 months. Individuals may also review the following section Steps You Can Take to Help Protect Your Personal Information for additional guidance to better protect against the possibility of identity theft and fraud. We also encourage individuals to enroll in the complimentary credit monitoring services offered.

For More Information...

If you have questions, please call our dedicated assistance line at (888) 680-9935, which is available Monday through Friday from 7:00 a.m. and 7:00 p.m., and Saturday from 8:00 a.m. to 2 pm Central Time.

(888) 680-9935

Steps You Can Take To Help Protect Personal Information

Monitor Your Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Major Credit Reporting Bureaus

computer

Equifax

Equifax Fraud Alert
P.O. Box 105069
Atlanta, GA 30348-5069
OR
Equifax Credit Freeze
P.O. Box 105788
Atlanta, GA 30348-5788

(888) 298-0045

Visit Equifax Website
computer

Experian

Experian Fraud Alert
P.O. Box 9554
Allen, TX 75013
OR
Experian Credit Freeze
P.O. Box 9554
Allen, TX 75013

(888) 397-3742

Visit Experian Website
computer

TransUnion

TransUnion Fraud Alert
P.O. Box 2000
Chester, PA 19016
OR
TransUnion Credit Freeze
P.O. Box 160
Woodlyn, PA 19094

(800) 916-8800

Visit TransUnion Website

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: (1-866-653-4261). The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, D.C. 20001; 202-727-3400; and https://oag.dc.gov.

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-576-6300 or 1-888-743-0023; and https://www.marylandattorneygeneral.gov.

For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in their credit file has been used against them, the right to know what is in their credit file, the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to consumers’ files is limited; consumers must give consent for credit reports to be provided to employers; consumers may limit “prescreened” offers of credit and insurance based on information in their credit report; and consumers may seek damages from violators. Consumers may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage consumers to review their rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this incident. There are approximately 343 known Rhode Island residents that may be impacted by this incident.