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COVID-19: Information & Resources

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  • COVID-19: Information & Resources

Re-opening of Branch Lobbies

At Centennial Bank, the health and safety of our customers, employees and the communities we call home is our top priority.  We are eager to see and visit with our customers, but we want to do so in the safest manner possible.  As we plan for the reopening of our lobbies, we want to ensure you that we will follow the CDC’s recommendations and guidelines and enact changes as necessary to safely offer lobby services. 

Some of the steps we are taking to ensure your safety are:

  • installing plexiglass shields at teller stations and customer desks
  • wiping down teller stations after every transaction
  • asking employees who exhibit any signs of illness to stay home
  • recommending employees and customers wear masks in the lobbies
  • providing masks and gloves for employees
  • monitoring the lobbies to ensure social distancing is being practiced
  • continuing to offer all services for your banking needs in our drive-thru lane

We are committed to providing you with top customer service and will be on your side the entire way.  Thank you for your continued trust in Centennial Bank.

Centennial Bank will be by your side the entire way.

Tracy French signature

 

 

Tracy M. French
President & CEO of Centennial Bank

Re-opening Details

With adherence to the CDC and government guidelines, some of our branches will be re-opening their lobbies soon. For those who wish to avoid entering the building, our drive-thru lanes will continue to offer our full range of services. Drive-thru assistance will be available with normal operating hours.

We will be updating our locations page daily to keep you informed of which branches have open lobbies.

Visit Our Locations Page

Helpful COVID-19 Customer Resources

Reminder From Information Security

Be aware of COVID-19 scams and fraud especially phishing and text related scams. Fraudsters look for opportunities like this to take advantage.  Centennial Bank has recently shifted from an office based setting to a more remote model. Our information security team has provided some tips to help protect yourself.

Read Update

Online & Mobile Banking Convenience

Learn more about our Online1 and Mobile Banking1,2 suite so you can bank from almost anywhere 24 hours a day. Stay up-to-date with your account status, pay bills or deposit checks at your convenience.

Learn More

What "Member FDIC" Means to You

Member FDIC (Federal Deposit Insurance Corporation) is a federal agency insuring accounts up to $250,000 per depositor per FDIC-insured bank. Since 1933, no depositor has ever lost a penny of FDIC-insured funds. Keeping your  money at an FDIC insured institution like ours is one of if not the safest places to keep your money. The frequently asked questions below address some of the biggest questions customers have regarding the pandemic.

FDIC FAQ's

Economic Impact Payment Information

The IRS has begun processing stimulus payments for qualified recipients. Payments could be delivered by direct deposit or check depending on how your 2019 or 2018 tax returns were filed. The "Get My Payment" tool is now available on the IRS website to track the status of your payment.

Questions concerning your eligibility?
Visit the IRS Economic Impact Center for answers to general eligibility questions including the amounts you can expect to receive if you qualify under the guidelines. You can also see answers to commonly asked questions in the section below.

Questions related specifically to your Centennial Bank accounts?
Contact our Customer Care Center at (888) 372-9788.

Economic Impact Payment Information

Update Your Customer Profile To Stay Connected

Now more than ever is a great time to make sure the bank has your information up-to-date. If you use or intend to use internet banking or the mobile app please take the time to update your information and email address specifically so we can better communicate with you.

  • Internet Banking - Access the Profile tab in the upper right corner of the screen after login to update your profile.
  • Mobile App - Tap the "More" button in the bottom right of the mobile app, click on Profile and follow the prompts.

Need help getting enrolled?

Ratings & Accolades

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Bauer Financial Accolade
Deposit Accounts A+ accolade

Disclosures

¹Certain fees, limitations and restrictions may apply. Please refer to product terms and conditions or see Bank for details.
²Centennial Bank does not charge you a fee for using Mobile Banking. Your wireless carrier’s data and text message rates may apply.

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Saturday 8am - 2pm CT / 9am - 3pm ET.

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