Looks like the fraudsters have come up with a new way to gain access to credit and debit cards. We have received a number of calls detailing a situation where the customer receives an email from Amazon, Apple, Venmo, etc. stating their debit card has been charged twice for a recent purchase. This email provides a phone number for the customer to call. When the customer calls, they are instructed to download an app to have the refund issued for the second charge. This app is spyware and allows the fraudster to gain access to the customer’s phone so they are able to obtain one time pass codes. The refund is never issued and additional charges start to appear on the customer’s card.
Please keep in mind the following tips when you receive a suspicious email:
- DO NOT CALL THE PHONE NUMBER LISTED IN THE EMAIL – The person who answers may claim they are from the company you think you are calling, but they are not.
- Do not reply to emails from people you don’t know. Especially those including links for which you don’t know the destination.
- Do not download an app someone has instructed you to download in order to receive a refund.
- Do not provide your debit or credit card number over the phone to someone in order to claim a refund.
- If you are concerned about being charged twice, DO call the Bank or card company to verify the charges on your account and to make a dispute if necessary.
- If you feel you have been victimized by a fraud attempt contact our Customer Care Center immediately at (888) 372-9788.