Frequently Asked Questions
Who is Centennial Bank?
Centennial Bank is one of Florida’s and the nation’s strongest financial institutions. We offer a broad range of commercial and retail banking and related financial services to businesses, investors, individuals and municipalities. Centennial Bank has over 100 locations in Florida, Arkansas and Alabama. With the addition of Premier Bank, our customers will enjoy the convenience even more locations in Tallahassee. Learn more here.
How will this impact me?
Centennial Bank is committed to our new customers, who can look forward to exceptional convenience, value and customer service. Continue to conduct your banking exactly as you have in the past. Continue using your checks, ATM and debit cards, direct deposits, bill pay, auto debits, wire transfers and online banking. Any changes that may occur will be communicated to you well in advance.
Is my money safe?
Yes! Your deposits with Centennial Bank are safe, sound and readily accessible. All deposit accounts, which include checking, savings, money market, CDs and retirement accounts have been transferred to Centennial Bank, regardless of the amount. Not only are your deposits safe at Centennial Bank, but they also will continue to be insured by the FDIC up to the maximum legal limit. Please visit www.fdic.gov for additional information regarding FDIC insurance.
Do I need to do anything about my account(s)?
You do not need to do anything at this time. You can continue accessing your money just as you’ve done in the past. Checks drawn on the bank will continue to be accepted. Loan customers should also continue to make their payments as usual.
How will this affect my account(s) and the way I do my banking?
The transition will not affect your account(s) or the way you have always done your banking. Centennial Bank brings a long-standing tradition of local service and convenience to community banking and over time we will communicate specific information about any changes or added features to your accounts.
What if I already have other deposit accounts with Centennial Bank? How will that affect my FDIC insurance coverage?
The accounts transferred to Centennial Bank will be separately insured for at least six months after the merger. This grace period gives you the opportunity to restructure the accounts, if necessary. Contact your local branch for additional information.
Will my account number change?
All account numbers will remain the same at this time. We will communicate with you well in advance with specific information about any changes or added features to your accounts.
Can I continue to use my ATM/debit cards and checks?
You can continue to access your money by writing checks, using ATM / debit cards or the Internet. Checks drawn on the bank will continue to be accepted.
What about my direct deposits/Social Security?
Your current arrangement for direct deposit, including Social Security checks will continue as normal without interruption.
What about my online banking access? Can I continue to pay bills online?
Yes. Please continue to access your online banking and bill paying service through Premier Bank’s website. We will provide assistance and advance notice of any changes to your online account access.
Can I still bank at my branch bank?
Until the completion of system changes during second quarter of 2013, you will find the previous Premier Bank branches to be most convenient for you to continue your banking business. But we will gladly meet your needs wherever you see the red, white and blue Centennial Bank logo.
Will the hours remain the same?
At this time our hours of operation will remain the same. We will notify you well in advance with any changes in hours.
What if I make my deposit through Remote Deposit Capture? Can I continue to use my scanner?
Yes, please continue to use your scanner as normal. Your deposits will be accepted and processed.
What about my loans?
All loans that have been assumed by Centennial Bank will be unaffected. Your payment amount and due date are the same, so please continue to make payments as you have in the past. If your payment is automatically deducted from your account, it will continue. Please make your checks payable to Centennial Bank and send your payments to the same address you have always used.
Will I be able to access my safe deposit box?
You may continue to go to your local branch and access your safe deposit box as you have in the past.
Can funds be wired to me?
Yes. Wiring instructions will be the same as before.
Will my merchant services be affected?
You should have no interruption of merchant services at this time. If there are changes you will be notified well in advance.
Will my automatic payments through online bill pay continue?
Any payments scheduled will continue as usual at this time.
Can I continue using Cash Management the same way? Will this affect my business finances?
Please continue to manage your accounts as you normally would. Your activity will be processed as usual.
Where do I get more information?