Name Change FAQs
Twin City Bank and Centennial National Bank united to form Centennial Bank. Though our name is different, you will see the same friendly faces and find the same dedicated, personalized service. With the name change, we have received a lot of questions. Click below to read answers to these frequently asked questions. If we do not answer your question here please contact us, and we will be happy to explain further.
Q. How will the name change affect my FDIC coverage since I have funds at several of your Home BancShares banks?
A. The FDIC has temporarily increased insured deposit coverage. Call your personal banking representative to help you calculate changes that may occur. Back to Top.
Q. Will fees change?
A. Some of our fees have changed to be uniform throughout our banking company. Many of the fees have decreased. Fees that have increased are those that a customer can control, such as overdraft and insufficient fees. Banks charge fees to offset the cost of performing certain transactions. We have sent an updated fee schedule to our customers. If you have not received an updated fee schedule please call 1-888-372-9788 . Back to Top.
Q. How are rates determined?
A. Rates are set in each market that Centennial Bank operates, just as they are now. They are driven by the market place. Back to Top.
Q. Will the numbers on my bank accounts, money market, savings account, CD accounts stay the same?
A. Yes. The majority of all account numbers will remain the same. Those with duplicate accounts will be contacted in person and the change made for them. Back to Top.
Q. I have my social security directly deposited. Will I have to change this?
A. No. All drafts and auto debits will remain intact. Back to Top.
Q. Will customer PIN numbers and passwords still work after the transition?
A. All PIN numbers and passwords will continue to work. Back to Top.
Q. If I have a debit card or credit card with the bank logo, do I need to come into my branch to change that?
A. In Arkansas, all your cards will continue to work. When they expire, you will receive new cards with the new logo on them. Customers in Florida will receive new debit cards. Back to Top.
Q. I have checks with your bank logo, can I still use them?
A. Yes. Your checks will continue to work properly. When it’s time for you to reorder, your new checks will include the new name and logo. Back to Top.
Q. I have a loan with your bank, who should I make the check out to now?
A. Our name is Centennial Bank, however, we will still accept checks made out to any of our previous names. Back to Top.
Q. When I call, the customer care center answers. Why?
A. Our customer call center was created to handle our large call volume and give our in-branch customers the opportunity to be served without the banker being interrupted. You can still dial your personal banker direct and speak with them if necessary. Back to Top.
Q. Will my internet banking change?
A. There are no changes to internet banking in Arkansas. Our Florida customers will have an upgraded system that now includes real time information. Back to Top.
Q. Is Home Bancshares a good company?
Home BancShares is a very well respected financial institution across the nation. We have $100 million in excess capital and have a loan loss reserve that is top in the U.S. We also currently rank in the top 600 SNP stocks in the country and have been recognized by Fox Business and CNN as a strong banking company. Back to Top.
Q. Is the bank in bad financial condition?
A. Absolutely not. Home BancShares is a very well respected financial institution across the nation. We have $100 million in excess capital and have a loan loss reserve that is top in the U.S. We also currently rank in the top 600 SNP stocks in the country and have been recognized by Fox Business and CNN as a strong banking company. Back to Top.
Q. Why are you changing your name at this time of financial crisis?
A. We are going through a charter collapse of the six banks currently in the Home BancShares family of financial institutions. These six banks have operated separately until now. We have come together to enhance our products and services for all our customers. Back to Top.
Q. Will you still be a community bank?
A. The goal of all the HBI banks has always been to support our community. That philosophy has not changed. Back to Top.
Q. Who are you merging with?
A. There is no merger. This is a charter collapse of the six banks currently in the Home BancShares family of financial institutions. These six banks have operated separately until now. We have come together to enhance our products and services for all our customers. Back to Top.
Q. Why does the name have to change?
A. In collapsing each bank charter into a single charter, it became necessary to select a name that worked in each demographic market. The name Centennial Bank was chosen because we felt it best represented our commitment to the strength and endurance of our institution. Back to Top.
