Bill Pay Conversion FAQs
Before Upgrade: What you need to do NOW to prepare for the upgrade…..Click HERE to review the checklist. You can also view a demo of the new Bill Pay system by clicking on the Consumer or Business links below.
Q: When will I see changes to the bill pay system?
A: On September 12, 2011, at 7:00 am Central (8:00 am Eastern) the current bill pay system will be disabled and a conversion to a new one will begin. Your billers/payees and scheduled payments will be moved to the new bill pay. You will be able to begin using the new bill pay on September 13, 2011, at 3:00 pm Central (4:00 pm Eastern). Any payments that were scheduled, prior to September 12, 2011, to be paid on September 12-13, 2011, will still be paid. You will not need to make other arrangements for payment.
Q: On September 13, 2011, will I use the same user ID and Password that I currently use for bill pay?
A: Beginning September 13, 2011, your login information will change. Your current user id will need to be entered in ALL CAPS. Your password information will be mailed to the address we have on file for you. Please watch for this important information.
Q: Will all of my bills be paid that I have currently scheduled?
A: All bills currently set to pay will still be paid at the scheduled time.
Q: Where will I go to login to bill pay?
A: You will be able to continue using the same link within Internet Banking that you use today or the same option in the I want to: “Login to Online BillPay” dropdown box on our homepage, www.my100bank.com.
Q: Will my billers/payees be there when I login to bill pay?
A: Yes. Your biller/payee data will all be present within the new bill pay system.
Q: Will my payment history be available?
A: We will provide you with six months of payment history from the current system. If you feel you will need access to additional history above the previous six months you will need to login to our current bill pay system and print your payment history, prior to September 12, 2011.
Q: Will my eBills be available within the new bill pay?
A: You will need to re-establish your eBills after logging in to the new bill pay system.
Q: Will all my funding or pay from accounts be available within the new bill pay?
A: Yes, all of your pay from/funding accounts will be available.
Q: Will all of my payments that are sent electronically still be sent that way? And will all payments currently sent by check still be sent that way?
A: You may notice a small percentage of your electronic payments revert to payment by check. However, it is our goal to continually increase the number of electronic payments and pay as few payments by check as possible. A team of individuals is dedicated to making contact with billers/payees and converting future payments to electronic processing.
Q: What enhancements can I expect in the future?
A: Here are exciting new things to expect soon with your bill pay:
- Accumulation of 24 months of billing history.
- Ability to have a single sign-on.
- Ability to expedite payments.
- Receive text messages on billing.
- The ability to add your payee right from the payment screen.
- Be able to see the full account number display of the payee.
- Business Bill Pay customers will be able to setup multiple users with multiple authority levels. After the upgrade six authority levels will be available, as opposed to the three we currently have. All users will be converted with the highest authority level. The administrator for the business should evaluate and set the appropriate authority levels for each individual user.
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Have any questions? Call us at 1-800-235-INFO(4636)
